Can’t get Aqara cameras re-paired with Apple Home

Hi,

I have multiple AQARA cameras including several G3 and a couple of E1 cams, too. I needed to switch them over to a new WiFi SSID so I started with removing the device from Apple Home, then used the 5sec WiFi reset. I was eventually able to get it connected over to the new SSID and proceeded to pair it again with HomeKit. But it failed to pair. I did a full factory reset (10 presses) and had reset conformation, got it connected to the new SSID, and tried again to pair. Still got an error of either “can’t find the accessory” or “pairing failed”. I’ve attempted the pairing process more times than I can count and all fail. I’ve already got it paired again in the Aqara app. I’ve tried pairing it directly from HomeKit and also tried using the 3rd party connection within the device settings of the Aqara app. I’ve restarted my iOS device, tried a different iOS device, rebooted my AppleTV which is acting as my Apple Home hub, reset the camera again, double checked to make sure the device was removed from HomeKit, rebooted the camera,etc. I’ve had the same issue with two G3s and also an E1. I have 3 more cameras I need to switch over but I don’t dare try till I figure out what’s causing these three cameras to fail pairing back with HomeKit. Just to be clear, I’m starting with the HomeKit integration not Matter as I understand HomeKit is what’s required to view the camera feed itself (whereas Matter is primarily for the hub function and child devices). I’ve searched but can’t find anything that helps yet. Any ideas would be super helpful. Thanks so much in advance.

Is your new wifi multi-band? You could try disabling all but the 2.4GHz. What routers are you using?

I’m experiencing the similar issue with my G3.

The camera went offlinef unexpectedly. After multiple reset attempts (most of which failed with a “binding with account failed” error), I was eventually able to get it back online.

However, this led to another issue:

  • I had to re-add all child devices to the hub
  • The camera (hub) can no longer be bound to HomeKit via the Aqara Home apph

Any suggestions would be much appreciated!

If those where previously paired with Matter on HomeKit, there’s a second step you need to take on your iOS device before you can pair the device again. You need to remove your cameras from your HomeKit / iOS Device Matter Accessories.

After you’ve removed the cameras from HomeKit, from your iOS device.

Settings > Matter Accessories

This will give you a list of all “registered” Matter Accessories. Delete the cameras, and you should be good to go.

Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!