I cannot get a secure feed from my G410 doorbell. Lost in a week ago. Good signal, good battery. Was working perfectly previously.
Update gets to 90% then fails. Tried multiple times
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@neil14 It sounds like you’re facing two issues with your G410 doorbell: the firmware update failing at 90% and losing the secure feed. Let’s troubleshoot them step by step!
For the firmware update failure, here’s a tip worth trying: Use one phone to set up a Personal Hotspot (ensure it’s only connected to 4G Cellular), then connect another phone to this hotspot and attempt to add the Doorbell Camera Hub G410 again. After a successful connection, upgrade the firmware and then reconnect to your main Wi-Fi to see if it works.
Regarding the secure feed issue, since you mentioned good signal and battery, let’s focus on a few key checks after ensuring the firmware is updated: First, confirm the distance between the doorbell and chime is within 5 meters with no obstacles, as this can affect connectivity. Also, make sure the firmware is indeed the latest version, as outdated firmware often causes streaming problems.
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully. If the problem persists, feel free to share more details—I’m happy to help further
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