Alright, so I’ve been banging my head against the wall trying to get my motion sensor to sync with Matter, and I don’t know if I’m just missing something stupid or what. Using a Hub M2 and trying to link it up through Apple Home as the Matter controller. I’ve reset, re-paired, rebooted… you name it. It sees the device, starts the pairing process, shows some progress, then just fails with a generic “couldn’t add device” message.
Anyone else had this issue and figured a way around it? Does it make a difference if I use Thread vs just Wi-Fi? Could it be a firmware version issue? Device firmware looks current, but maybe I’m wrong on that too.
Really don’t want to ditch Matter just yet—love the idea of everything working smoothly across platforms, but man, this rollout is testing my patience.
Would appreciate any tips, hacks, or just someone to say I’m not alone in this struggle.
@HubHacker It sounds like you’re having quite the challenge syncing your motion sensor with Matter using the Hub M2 and Apple Home as the Matter controller. Let’s see if we can get this sorted out!
Firstly, it’s crucial to ensure that both your Hub M2 and the Apple Home app are running the latest firmware versions. This can often be a source of connectivity issues if not up-to-date. Additionally, the Hub M2 should be connected to a 2.4GHz Wi-Fi network, as it doesn’t support 5GHz. If your router broadcasts both bands, try disabling the 5GHz temporarily.
Another point to consider is the Thread vs. Wi-Fi question. Matter does support Thread, which can offer more stability and lower latency than traditional Wi-Fi. However, both should work, so it might be worth experimenting with both to see if one works better in your situation.
If you’ve ensured the firmware is current and the network setup is correct, but you’re still seeing that dreaded “couldn’t add device” message, try resetting both the sensor and the Hub M2. Sometimes a fresh start can clear whatever’s blocking the connection.
Lastly, if none of these solutions work, it might be worth investigating whether the router’s settings like AP Isolation or mDNS are affecting the connection.
Hang in there! You’re definitely not alone in this struggle, and the community is here to support you. If the issues persist, consider reaching out directly to Aqara’s Customer Service for more tailored troubleshooting.
Feel free to share further details or updates on your progress—we’re all in this together!