I recently faced a challenge while trying to integrate my Schlage Encode locks with my alarm.com account. Despite multiple attempts, the locks wouldn’t show up in my account, even though the confirmation screen indicated a successful connection. This was quite frustrating, especially since Schlage support wasn’t able to provide a clear solution, just pointing towards alarm.com as the potential issue.After some research and troubleshooting, I discovered that the issue might be related to how the locks were being paired or the firmware version. I decided to try a fresh start by completely resetting the locks and re-pairing them using the Schlage Encode app. This time, I made sure to follow every step meticulously and waited for the confirmation screen before proceeding.To my relief, the locks finally appeared in my alarm.com account! It turns out that the initial pairing might have had some inconsistencies, and starting over with a clean slate made all the difference. I also updated the firmware on the locks, which Schlage support recommended, to ensure everything was running smoothly.This experience taught me the importance of patience and thoroughness when integrating smart home devices. Sometimes, a simple reset or firmware update can resolve seemingly complex issues. I hope this helps anyone else who might be struggling with similar problems!