Connection error of G2H Pro Camera to the Aqara Home app

Aqara Products
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Connection error of G2H Pro Camera to the Aqara Home app.
I have had this camera for a long time, but today I cannot connect it to the app.
I set Stolen mode, but then I forgot about it. Afterwards, I removed the camera from the app and now I cannot register it in the app again; it keeps showing the error “Account binding failed”.
It is possible to connect to APPLE HOME.
What should I do to be able to register the camera in the AQARA HOME app?

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@aqara35 It sounds like you’re having a bit of a tough time reconnecting your G2H Pro Camera to the Aqara Home app, especially after setting it to Stolen Mode and removing it from the app. Let’s see how we can troubleshoot this.

Here is what you can try:

  1. Check for Device Resets: Ensure that the camera is properly reset. Typically, this involves holding down the reset button on the camera for about 5-10 seconds. This should clear the previous settings and allow you to attempt a fresh connection.

  2. Wi-Fi Settings: Make sure that your Wi-Fi network name and password do not contain unsupported special characters like @, #, %, etc. Sometimes these can cause connectivity issues if the camera can’t communicate with the router properly.

  3. Network Settings: Ensure the camera is connected to a 2.4GHz Wi-Fi network, as some devices may not support 5GHz networks. Also, check if the router has any settings like AP isolation enabled, which might prevent the camera from connecting.

  4. Aqara Home App Updates: Ensure that your Aqara Home app is updated to the latest version. Sometimes, issues like these can be resolved with app updates that include bug fixes.

If these steps don’t resolve the issue, it might be beneficial to reach out to the Aqara Customer Service Team through the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below for more direct assistance:

Customer Service QR Code
Customer Service QR Code400×400 9.45 KB

If you don’t have an Aqara Home account, you can click here to create a ticket. Hopefully, these steps help you get your camera back online smoothly!

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It works in Apple Home, but not in the app.

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@aqara35 It sounds like your G2H Pro Camera is functioning well with Apple Home but is having trouble connecting to the Aqara Home app. This can be a bit frustrating, but let’s see if we can get it sorted out!

  1. Reset the Camera: Since you’ve removed the camera from the app, make sure it’s thoroughly reset. Hold down the reset button for 5-10 seconds to clear the settings.

  2. Check Wi-Fi Settings: Ensure your camera is connected to a 2.4 GHz Wi-Fi network, as it might not support 5 GHz networks. Also, make sure that your Wi-Fi credentials do not include unsupported special characters that could disrupt connectivity.

  3. Update the Aqara Home App: Verify that you have the latest version of the Aqara Home app installed. Updates often fix bugs and improve compatibility.

  4. Network Proximity: Make sure the camera is within a reasonable distance from the router to maintain a strong connection.

If these steps don’t help, please get in touch with the Aqara Customer Service Team through the Aqara Home App (Profile > Help & Feedback > Customer Service) or scan the QR code for efficient support:

Customer Service QR Code
Customer Service QR Code400×400 9.45 KB

If you don’t have an Aqara Home account, you can click here to create a support ticket. Hopefully, this gets your camera connected to the Aqara Home app smoothly!