Last year when I got my new G4 door bell I installed the same without any problem despite my dual band ( 2.5 and 5 ) Wi-Fi network. Binding etc everything worked flawlessly at the time.
The other day we had a power cut for a few minutes and when the power came up again the router rebooted and all connected devices logged in without any problem and everything I had in Apples Home App showed up nicely after a little while. BUT one exception: my G4 doorbell. I tried to install it again and after I called the code in the Aqara App I get after a few seconds the message that its connecting to my network. I can even see that the router has allocated an IP address for the doorbell but then the “Setting Up” displays goes on and after a few minutes I am getting the message " Unable to Connect to Network. Make sure the network can reach your accessory, reset the accessory and try adding to your home again" . Can somebody help ?
@mschulz I’m sorry to hear about the trouble you’re experiencing with reconnecting your G4 doorbell after the power cut. Here are a few steps you can try to resolve the issue:
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Wi-Fi Compatibility: Ensure that your G4 doorbell is connected to a 2.4 GHz Wi-Fi network. The G4 does not support 5 GHz networks, so you might want to temporarily disable the 5 GHz band on your dual-band router to see if that helps.
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Device Reset: Try resetting your G4 doorbell. To do this, long press the reset button until you hear “reset successfully.” Then, open the Aqara Home app to reconnect the device.
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Power Cycle: If the doorbell remains offline, you can try cutting off the power and then restoring it. After powering it back on, press the doorbell to see if it plays a ringtone, indicating it has come back online.
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Check for Special Characters: Avoid using special characters in your Wi-Fi network name or password, as these can sometimes disrupt the connection process.
If these steps do not resolve the issue, please consider contacting Aqara customer service for further support. They can provide more detailed assistance tailored to your specific situation. I hope this helps, and feel free to share any updates or further questions you might have!
@mschulz I’m sorry to hear about the connectivity issue with your G4 doorbell after the power cut. Let’s try to troubleshoot this step by step based on common solutions for similar problems:
First, check the Wi-Fi network settings:
The G4 doorbell and its Chime Repeater only support 2.4 GHz Wi-Fi (they do not work with 5 GHz). Even if it worked before, a router reboot might have switched the network band or caused a configuration change. Ensure your device is connected to the 2.4 GHz network. Also, avoid special characters in the Wi-Fi name or password, as these can cause connection failures .
Next, verify the Chime Repeater status:
After a power cut, the Chime Repeater might need a reset if it failed to reconnect. If the Chime Repeater’s indicator is solid white (indicating it entered a stop state), unplug it and plug it back in, or press the function button for 10 seconds to reset the network (until the light flashes yellow). This allows it to reconnect properly .
Check signal strength and interference:
Ensure the distance between the doorbell and Chime Repeater is no more than 5 meters with minimal obstacles. Even if the router assigns an IP, poor signal between the doorbell and repeater can cause setup failures .
If the issue persists:
Try a factory reset of both the doorbell and Chime Repeater (follow the user manual for steps). If all else fails, please contact Aqara customer service for further support .
Hope these steps help get your doorbell back online! Feel free to share if you try any of these or if you need more clarification.
@mschulz I’m sorry to hear about the connectivity issue with your G4 doorbell after the power cut—let’s try to troubleshoot this step by step.
First, even though your router allocated an IP, the setup might still fail due to Wi-Fi compatibility or router settings. The G4’s Chime Repeater only supports 2.4 GHz Wi-Fi (not 5 GHz), so confirm your network is set to 2.4 GHz during setup (dual-band routers sometimes switch bands, which can cause issues) . Also, check if your Wi-Fi name or password has special characters—these can interfere with connection, so try using common characters if needed .
Next, verify router settings: ensure “Wi-Fi anti-squatter” or “AP isolation” isn’t enabled, as these can block device setup .
Signal strength is another key factor—keep the doorbell within 5 meters of the Chime Repeater with minimal obstacles to avoid interference .
If the Chime Repeater was offline for a while after the power cut, it might have entered a “stop state” (white light always on). To reset it, unplug the power or press the function button for 10 seconds until the light flashes yellow, then try setup again .
You can also try resetting the doorbell itself: long press the reset button on the back for 10 seconds, wait for confirmation, then re-add it via the Aqara Home app .
If these steps don’t work, feel free to share more details (like the Chime’s indicator light status) and the community can help further. If the issue persists, reaching out to Aqara customer service would be the next step.
Hope this helps—let us know how it goes!
@mschulz I’m sorry to hear about the connectivity issue with your G4 doorbell after the power cut. Let’s try to troubleshoot this step by step based on common solutions for similar scenarios:
First, check the Wi-Fi network settings:
The G4 doorbell only supports 2.4 GHz Wi-Fi (5 GHz is not compatible) . Even if your router is dual-band, ensure the doorbell is connected to the 2.4 GHz network. Also, verify that your Wi-Fi name/password doesn’t contain special characters, as these can cause connection failures .
Next, check router configurations:
Some router settings like “Wi-Fi anti-squatter” or “AP isolation” might block the doorbell from connecting to the network. Temporarily disable these settings and try adding the device again .
Restart and reset the devices:
- Power cycle the doorbell and chime: Cut power to the doorbell (or remove/reinsert batteries if using battery power) and unplug the chime repeater for 30 seconds, then restore power .
- Reset the doorbell: Long press the reset button on the doorbell for 10 seconds until you hear a “reset successful” prompt, then try re-adding it via the Aqara app .
- Check the chime connection: The G4 doorbell connects to the chime repeater first, not directly to the router . Ensure the chime is within 5 meters of the doorbell with no obstacles, as a weak chime connection can cause setup failures .
Verify the chime’s network status:
If the chime’s indicator light isn’t solid blue (indicating a stable network connection), reset the chime’s network by long pressing its reset button for 10 seconds, then reconnect it to the 2.4 GHz Wi-Fi first .
If these steps still don’t resolve the issue, feel free to share more details (like the chime’s indicator light status) and the community can help further. Hope this gets your doorbell back online soon!
Note: The above suggestions are based on common troubleshooting steps for the G4 doorbell. For specific cases, you can also contact Aqara customer service for further support.