Connectivity Problem G4

Aqara Products
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1

Last year when I got my new G4 door bell I installed the same without any problem despite my dual band ( 2.5 and 5 ) Wi-Fi network. Binding etc everything worked flawlessly at the time.
The other day we had a power cut for a few minutes and when the power came up again the router rebooted and all connected devices logged in without any problem and everything I had in Apples Home App showed up nicely after a little while. BUT one exception: my G4 doorbell. I tried to install it again and after I called the code in the Aqara App I get after a few seconds the message that its connecting to my network. I can even see that the router has allocated an IP address for the doorbell but then the “Setting Up” displays goes on and after a few minutes I am getting the message " Unable to Connect to Network. Make sure the network can reach your accessory, reset the accessory and try adding to your home again" . Can somebody help ?

2

@mschulz I’m sorry to hear about the trouble you’re experiencing with reconnecting your G4 doorbell after the power cut. Here are a few steps you can try to resolve the issue:

  1. Wi-Fi Compatibility: Ensure that your G4 doorbell is connected to a 2.4 GHz Wi-Fi network. The G4 does not support 5 GHz networks, so you might want to temporarily disable the 5 GHz band on your dual-band router to see if that helps.

  2. Device Reset: Try resetting your G4 doorbell. To do this, long press the reset button until you hear “reset successfully.” Then, open the Aqara Home app to reconnect the device.

  3. Power Cycle: If the doorbell remains offline, you can try cutting off the power and then restoring it. After powering it back on, press the doorbell to see if it plays a ringtone, indicating it has come back online.

  4. Check for Special Characters: Avoid using special characters in your Wi-Fi network name or password, as these can sometimes disrupt the connection process.

If these steps do not resolve the issue, please consider contacting Aqara customer service for further support. They can provide more detailed assistance tailored to your specific situation. I hope this helps, and feel free to share any updates or further questions you might have!