@nikrib What you’re running into can feel counter‑intuitive, but “congestion at the camera” isn’t about your internet download speed—it’s about the camera’s own ability to maintain multiple real-time streaming sessions reliably and the quality/stability of the Wi‑Fi link.
A few grounded points from Aqara’s published troubleshooting guidance that map to what you’re seeing:
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Freezing/choppy video can be caused by Wi‑Fi interference/conditions even when RSSI looks strong
For the Doorbell Camera Hub G410 specifically, Aqara’s guidance for “image freeze / skipped frames / choppy intercom” is to check whether the doorbell↔repeater/chime distance is within range and whether there’s Wi‑Fi interference on the same frequency; the recommended fixes are adjusting the chime/repeater placement or changing the router’s Wi‑Fi channel.
So even at ~15 ft and after trying channels, interference/airtime contention on 2.4 GHz (neighbors, lots of IoT devices, etc.) can still show up as exactly the “freeze, reconnect, rotate between cameras” behavior. -
Multi-camera view = multiple simultaneous streams
Even though each camera is “its own stream,” the system (Aqara app + your phone + your Wi‑Fi airtime) is suddenly dealing with 5 live streams at once. If the network gets even a little lossy, you’ll see stalls. Aqara’s own general advice for improving camera connectivity starts with physically optimizing placement, reducing obstructions, and keeping interference sources away—because those small RF issues become obvious under heavier concurrent load (like multi-cam live view). -
It’s still worth ruling out the boring “offline/connection stability” items
If any of the cameras actually go offline during these events (not just the live view freezing), Aqara’s baseline checklist is: verify power, restart camera, confirm internet stability, reboot router, ensure Wi‑Fi range, and make sure firmware/app are up to date.
What I’d try next (quick and diagnostic, based on the above):
- Temporarily reduce 2.4 GHz congestion as much as you can (move cameras/router to reduce obstructions, keep away from interference sources like TVs/microwaves, etc.).
- If your router supports it, test a different Wi‑Fi channel again at a different time of day (some neighborhoods are simply slammed on certain channels). This is explicitly recommended for the G410 freeze/skipping symptom set.
- If you haven’t already, incrementally test multi-view (2 cams → 3 → 4 → 5). When it “tips over” is useful data for support.
If you want, share whether the G100s are on 2.4 GHz or 5 GHz and roughly how many other 2.4 GHz devices are active—multi-stream issues are often really “2.4 GHz airtime” issues rather than WAN bandwidth.
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully. Original post links:
- https://www.aqara.com/en/product/doorbell-camera-hub-g410/faq/
- https://www.aqara.com/en/product/camera-hub-g2h/faq/ (general camera connectivity FAQ format; for placement/interference concepts)
If you’d like Aqara to confirm expected multi-view behavior for G100 + G410 in your exact setup, please contact:
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