@AqaraOfficial
Hi Aqara Device, Could you kindly able to provide a device offline Notifications for all matter devices please.
Matter devices such Aqara thread Door sensors, Presence sensor doesn’t sent or alert a notification if it’s been disconnected or not working it’s really frustrating you have to check dashboard.
Aqara should have a alert notification if any device disconnected not manually looking into dashboard.
@Aqara_water Thank you for sharing your feedback and needs. Currently, the reference information available does not cover details about offline notifications for Matter devices such as Aqara Thread door sensors or presence sensors. We understand that having real-time alerts for device disconnections would enhance the user experience, and we appreciate you bringing this to our attention.
For feature suggestions or improvement requests, we recommend submitting feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here to create a ticket. This helps our team better track and consider user needs.
We also encourage you to share your experience with other community members—collaboration often brings valuable insights! If you have any other questions, feel free to ask.
@Aqara_water Hi there, we totally get how frustrating it can be to have to manually check the dashboard for device status—offline notifications would definitely make things more convenient.
After checking our reference materials, we don’t currently have information on offline notifications specifically for Matter devices like Thread door sensors or presence sensors. We appreciate you bringing this up!
If you’d like to share more about your experience or ideas, the community is always a great place to connect with other users. For feature suggestions or feedback, we recommend submitting it through the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here if you don’t have an account. This helps our team better understand user needs.
Thanks for being part of the Aqara community—we hope to see more of your insights!
@Aqara_water We understand your frustration with having to manually check the dashboard for offline Matter devices like Thread door sensors and presence sensors. Currently, the reference information available does not cover offline notification features for these devices.
We apologize for the inconvenience this may cause. The Aqara community thrives on collaboration, so feel free to share your experience with other users—they might have helpful workarounds. For feature suggestions or improvement requests, please submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here if you don’t have an account. This will help ensure your voice is heard.
Thanks for bringing this to our attention, and we hope to see more of your insights in the community!