Had my g4 door bell 4 days it’s not rang twice missed people turning up all together and how we’ve had an iPad stollen out of the car and it’s not detected a thing other than the bloke walking his dog on the other side of the street
@mattravers_alex I’m sorry to hear about the issues you’re experiencing with your Smart Video Doorbell G4. Here are a few things you might want to check:
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Power Saving Mode: If this mode is enabled, the doorbell can only be activated by pressing the bell or remotely through the app. Ensure it’s switched to normal mode for active PIR detection.
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Detection Settings: Confirm that the lingering detection and facial recognition are turned on, and the recording switch is activated within these settings.
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Lingering Detection Interval: Make sure the interval isn’t set too long, which could result in missing events.
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Face Recognition Sensitivity: If face recognition is enabled but not detecting, try adjusting the sensitivity to a higher setting and ensure there is good lighting around the doorbell.
If these steps don’t resolve the issue, it might be beneficial to discuss further within the community or reach out to Aqara’s support for more personalized assistance. Your experience is valuable, and feedback like yours helps improve future product iterations.