Hi why is my Aqara door hub camera g410 occasionally have lost connection issues, I am having it now
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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
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I don’t have the G410, but I can give you a few things to check. Is it on batteries or wired? On batteries the doorbell sleeps a lot, so a weak signal is worse. In the app you can see the Wi-Fi signal, check it with the door closed. Also, if your router has the same name for 2.4 and 5 GHz, you can try a separate 2.4 GHz network just for the doorbell.
The bot opened a ticket for you, so send them the firmware version and the times when it disconnected. With that they can check the logs.
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