I try to reset my A100 to factory. It keeps asking me for a password that is not accepted. Can I do a reset without password. If not, this would be my first equipment not allowing a reset without password!! This is strange to me, I am inside the house, I push on the reset button and it keeps asking me a password but not accepting it! What is the solution here ?
@jeanluc_bovens To reset the Aqara Smart Door Lock A100, the admin fingerprint or password is required. It sounds like the password you’re entering might not be the admin one—double-check if you’re using the correct admin credentials. If you’re certain it’s the admin password but it’s still not accepted, feel free to reach out to customer support for further help.
Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.
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