Hi. I recently paired two Aqara window door sensors (same model) to the M3 Hub and ran the Check Firmware for Update feature and both came back “Up to Date”.
Except both sensors are running 2 different firmware versions.
1 sensor is on firmware 1.0.1.1.
1 sensor is on firmware 1.0.0.0.
How do I fix this so they at least both run the same firmware?
@smcalli1013 It seems like you’re experiencing a discrepancy in firmware versions between your two Aqara Door and Window Sensors (P2 model) even though the Check Firmware for Update feature indicated that both are up to date. This can occasionally happen due to various reasons such as regional firmware release schedules or temporary glitches.
Unfortunately, there isn’t specific information in the reference material about manually forcing a firmware update to unify the versions for your sensors. However, here are a few steps you can try:
Recheck for Updates: Sometimes, firmware updates might not appear immediately. Try checking for updates again after some time.
Ensure Network Stability: Make sure that your M3 Hub is connected to a stable network and that both sensors are in range.
Restart and Reconnect: Try restarting the Aqara Hub and reconnecting the sensors to see if that triggers any updates.
If these steps don’t resolve the issue, I recommend reaching out to Aqara Customer Service for more specific assistance. You can do so by opening the Aqara Home App and navigating to Profile > Help & Feedback > Customer Service. Alternatively, you can scan the QR code below for efficient support:
If you don’t have an Aqara Home account, please click here to create a ticket. Apologies for any inconvenience this may cause, and thank you for your patience!
