Doorbell G410 - new - no led - dead?

Aqara Products
1

Hi,

I purchased an Aqara Doorbell G410 on Amazon.de at the end of September 2025. I installed it, and it worked fine for a few days. However, since the end of October, the doorbell (outdoor unit) has completely stopped responding — no LED, no sign of power at all.

Here’s what I’ve already tried:

  • Disconnected the wiring and removed the battery, then pressed the reset button for 10+ seconds
  • Connected it directly to a dedicated 220V → 12V transformer (no success)
  • Replaced the battery with a new one
  • Verified that the doorbell wiring provides a proper 12V output

Unfortunately, none of these steps helped — the device remains unresponsive.

Could you please advise on the next steps?

Any Help ?

I contact Aqar via the contact site but maybe there is solution

Thank you very much for your help.

Sébastien

1 Like
3

Exact same issue here. I have 2 G410’s, one just suddenly stopped working. Hardwiring, battery replacement and resetting made no difference. Also did a sanity check with the working unit’s power source and it is still showing no signs of life.

Did you manage to get it resolved?

4

Also to mention, I cannot do a warranty claim since I opened up the unit, I initially suspected water damage so I wanted to properly dry it out, but once opened it was clear there was no moisture ingress.