I’ve the Doorbell G4 installed. Every visitor presses multiple times as the outdoor unit does not chime.
Please, could you update the firmware so the outdoor unit makes the doorbell chime when the button is pressed?
@bq301 I understand that you’re experiencing an issue where the Doorbell G4’s outdoor unit does not chime when pressed, causing visitors to press multiple times. According to the reference information, the G4 doorbell relies on its chime repeater for sound. If the chime is not working, it could be due to the doorbell being offline from the chime. Here’s what you can try:
- Check Connection: Ensure that the distance between the doorbell and the chime repeater is within 5 meters and check for any potential Wi-Fi interference.
- Restart the System: Cut off the power to the doorbell and then restore it. Try pressing the doorbell again to see if it triggers the chime.
- Check DND Mode: If the Do Not Disturb (DND) mode is enabled, the chime will not ring. You can disable this mode in the settings.
- Firmware and Settings: Currently, the firmware does not support chime from the outdoor unit directly. For any updates or changes, please ensure your device firmware is up-to-date and keep an eye on future firmware releases for enhancements.
If these steps do not resolve the issue, feel free to reach out to Aqara customer service for further assistance. Your feedback is valuable and can help improve future updates. Let’s keep the discussion going to find a better solution together!