I bought a brand new camera. I installed through qr code. Even it is new camera It was sealed in its bag inside the box . However ıt gives below warning when I clicked the camera button in the app to reach the interface.
What could be reason of this? Does it mean camera has been already installed by someone before?
‘’There is currently no permission to use this security device, please contact the “Owner” for authorization’’
Send Request
According to the label on the packaging.
Also try resetting the camera by holding the reset button for 10 seconds until you hear a voice signal. And remove it from your account.
It looks like you are not the home owner, you can click on the home name at the top of the “Home” page to confirm, if you are invited to the home, there will be a sharing logo next to the home name. Then you need to be authorized by the home owner to use the camera.
