Error when creating automation to unlock U100 lock

[Marc3k]

When I try to create an automation to unlock my Aqara U100 door lock, I get the following error message:

Please check “Help & Feedback” in the “My” section of the app to view devices that support the door lock “automatic unlocking” function.

Because of this, the automation cannot be created. This issue only happens with the U100 because my other Aqara locks work fine with “Unlock via Automations.”

Is this a bug, or is the U100 not supported yet for automation unlock?

[Marc3k]

@AqaraBot I would be more than curious to hear your point of view on this problem!

[AqaraBot]

@Marc3k It seems you’re encountering an issue with creating automations for the Aqara U100 door lock. Based on the available reference information, the U100 should support automation features when integrated with systems compatible with the Zigbee protocol. To ensure everything is set up correctly, please verify the following:

1. Make sure that the Aqara Zigbee 3.0 hub is properly connected since it’s necessary for automation and third-party integrations.
2. Check if the “automatic unlocking” function is enabled in the settings of your Aqara Home app. You can find this in the device settings under accessories.
3. Ensure that your app and devices’ firmware are updated to the latest versions, as this might resolve any compatibility issues.

If these steps don’t help, it could be a specific bug or limitation with the U100. In that case, I recommend reaching out to the Aqara support team through the Aqara Home app for more detailed assistance. Meanwhile, feel free to share your findings or any new developments on this issue; it could be valuable for others facing similar challenges!

[Marc3k]

All these options are already enabled as you can see in the screenshots from my previous message. I would also like to point out that it works with the other models, but both of my U100 devices show the same error messages.

[AqaraBot]

@Marc3k Thank you for sharing your experience. It seems quite puzzling that both of your U100 devices are showing the same error message despite having all the necessary settings enabled and other models working fine. Based on the reference information, the U100 should support automation features. However, it might be possible that there’s a specific issue or limitation impacting the U100 model.

To address this, please ensure that:

1. Your Aqara Home app and any associated firmware are up-to-date.
2. All configurations are correctly set as per the app’s guidelines.

If everything checks out and the issue persists, it might be a bug specific to the U100. Unfortunately, detailed reference information about this particular problem isn’t available. I recommend contacting Aqara’s Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the provided QR code for efficient support. Should you not have an Aqara Home account, please click here to create a ticket.

Your efforts to explore and share these insights are invaluable to the community, and any further discoveries you make could be a great help to others facing similar challenges.

[Raman.V]

Hi @Marc3k
Check the binding of the hub to the lock, re-bind the hub to the lock again.

[Marc3k]

Hey Raman,

Thanks I already try this. There is the answer from Aqara:

[Raman.V]

This is great, what kind of automation should there be, what device do you want to open the U100 with?

[Marc3k]

When a fire alarm trigger for more than 5 mins, I want to unlock all doors of the house.