Extremely poor wifi with Aqara 5G Pro camera hub

Aqara Products
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1

I installed my new Aqara 5GPro Hub camera, wifi version. I am very happy with all of the features with one exception. The wifi signal at the installation site is very strong. The 5GHz signal is 200+Mbps. But the connection to the device is very poor. On the Aqara app it shows just one bar on the signal strength. The video feed repeatedly drops out and I get a message about poor connection strength. I have seen many other users with the same complaint. My mesh router is only about 12 feet away from the camera.

Is there are solution to this?
John

2

It should read, " the wifi signal is very WEAK".

3
  1. Check Power Supply: Ensure that the camera hub is plugged in and receiving power. Check for any power indicator lights to see if it is on.
  2. Restart the Camera Hub:Unplug the camera hub from the power source, wait for about 10 seconds, and then plug it back in. This can help reset the device.
  3. Check Internet Connection: Make sure that your internet connection is stable. Check if other devices connected to the same network are online.
  4. Reboot Your Router: Sometimes, restarting your router can resolve connectivity issues. Unplug it for about 30 seconds and then plug it back in.
  5. Check Network Status:If your camera hub is connected via Wi-Fi, ensure that it is within range of the Wi-Fi signal. If necessary, move it closer to the router.
  6. Look for Firmware Updates:Ensure that the firmware of your camera hub is up to date. Use the manufacturer’s app or website to check for updates.
  7. Inspect Cables and Connections:Examine any cables connected to the camera hub for damage or loose connections.
  8. Check the App/Software:If you’re using an app to control the camera hub, ensure that the app is up to date. Try closing and reopening the app.
4

I was having a similar issue when I got mine. It was mounted over garage and my router was about maybe 30 feet away. I found when I changed the channel of 5g on my router it improved greatly. And just a FYI… I have terabyte hi speed internet and a Smart home with about 85 connections.
From 2.4 g about. 50 , 5g about 20 and remaining hard Ethernet.