I am having difficulties with an FP300 acquired in November 2025. Initially, the device continually indicated dead batteries. Assuming that being correct I replaced the batteries 3 or 4 times only to discover that the batteries all showed 5v with a multimeter. After upgrading to the current firmware the batteries now read at 100% for a couple of months. However, the Occupancy Sensor has now gone crazy. I have reset, factory reset, replaced batteries, removed the device from Apple Home as well as the Aqara app. All times of day under all conditions the device fails to sense presence accurately.
Any clues as to what can be done? What is my recourse for this apparently failed device?
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
