I’ve been using four Aqara M3s for a few months in my Thread network, which initially started with an Apple HomePod. Using the Aqara app, I’m noticing strange behavior at random. When I randomly select one of the various components in my Thread network, an “advanced” screen appears where I can also check the firmware of each specific component in my Thread network. By components, I mean Thread components from other brands, such as “Eve” or “Elko.” From this screen, I can press a button to check for new firmware. But if I try to log in a second time, this screen doesn’t appear. Can you help me figure out how to bring up this screen whenever I want?
@pmonaco Hi Paolo, welcome to the Aqara forum! It’s great to have you here and to hear about your experience with the Aqara M3 and your Thread network.
Regarding your question about the “advanced” screen in the Aqara Home app that lets you check the firmware of your Thread components (including third-party brands like Eve or Elko): Based on the reference information available, there isn’t a detailed official guide that specifically explains how to consistently access this advanced firmware check screen for Thread devices from other brands via the Aqara app. The documentation focuses more on adding Matter devices and managing networks through the M3 settings but doesn’t elaborate on this particular screen behavior or its recurrence.
It sounds like this could be a UI quirk or a limitation in the current app version. Sometimes, certain advanced features or menus may only appear in specific contexts or after certain actions (like during the initial addition or setup of devices). If you haven’t already, I suggest making sure your Aqara Home app is updated to the latest version and that your M3 hubs are running the latest firmware, as updates can sometimes resolve these interface inconsistencies.
Since this scenario isn’t fully covered in the official documentation, I’d love to hear if other forum members have encountered the same behavior or discovered a reliable way to access this advanced screen. Community feedback can be invaluable for unique experiences like yours!
If you continue to have trouble or if this is impacting your device management, please consider reaching out to Aqara’s customer service directly for more targeted support. And of course, if you discover a workaround, please share it—your insight could help many others!
Thanks for bringing up this interesting topic, and I hope we can find a solution together.
@pmonaco Hi Paolo, welcome to the Aqara forum! It’s great to have you here.
Regarding the “advanced” screen you’re trying to access for checking firmware of Thread components from other brands, I’m afraid the reference information available doesn’t cover specific steps to bring up this screen consistently. It might be related to app behavior or device compatibility that isn’t detailed in the current resources.
If this is a feature you’d like to use regularly, you could try reaching out to the Aqara customer service team through the app (Profile > Help&Feedback > Customer Service) for more personalized assistance—they might have additional insights. Also, feel free to share any updates or workarounds you discover with the community; collaboration often helps uncover solutions!
Thanks for sharing your experience, and I hope you get this sorted soon.
Best,
[Your name]
Note: The above response is based on available reference information, which may not cover all scenarios. For further details, please contact customer service.
@pmonaco Hi Paolo, welcome to the Aqara forum! It’s great to have you here. We appreciate you sharing your experience with the Thread network and the Aqara app. Unfortunately, the reference information available doesn’t cover details on how to consistently access the “advanced” screen for checking firmware of third-party Thread components like Eve or Elko.
This could be a helpful topic for the community—maybe other members have encountered similar behavior and can share insights. If you’d like to explore this further, feel free to reach out to our Customer Service Team through the Aqara Home App (Profile>Help&Feedback>Customer Service) or by creating a ticket, as they might be able to assist directly.
Thanks again for contributing to the forum, and we hope you find a solution soon!