@p_ruberto It sounds like a tricky issue, but let’s see if we can troubleshoot it with some tips from the FP2’s known best practices!
First, double-check the installation height—aim for 1.4-1.8 meters in regular home settings (or 2+ meters for larger spaces), and if mounted higher, angle it slightly downward. This helps the sensor better distinguish between multiple targets .
Next, ensure your “edge” zones are clearly defined. They should cover not just walls but the area around them to help the sensor separate distinct presence areas . Also, mark any interference sources (like fans, curtains, or metal objects) using the “more” zone option—these can sometimes cause detection confusion .
If you haven’t already, try the “AI learning function” when the room is completely empty. This helps the sensor better adapt to your space and improve tracking accuracy .
Additionally, revisiting the zone detection settings from the FP2’s FAQ might help: make sure the device is mounted in a location free from glass, mirrors, or metal (which can disrupt radar), and properly configure entrances/exits to aid in target recognition. You could also adjust the presence monitoring sensitivity to a higher setting to better detect subtle movements, and run “Space Intelligent Learning” when the area is unoccupied to reduce background noise .
Have you tried any of these specific steps yet? If not, give them a shot and let us know how it goes—community insights often help refine these tweaks!
If the issue persists, feel free to share more details about your setup (like mounting location or room layout) and we can brainstorm further.
For official support, you can also contact the Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or scan the QR code:
for efficiency. If you don’t have an Aqara Home account,
click here to create a ticket.
Hope this helps—let’s get that FP2 tracking like a pro! 