G100 camera locking up completely after 5 days

I bought 2 x G100 cameras. I’m pretty impressed to be honest. Finding a HomeKit camera that records continuously 24/7 locally to an SD card has been impossible to find until now. And for a price much less that half of alternative HomeKit cameras, I honestly thought they were miss priced.

The reason I want it recording continuously, is because HomeKit frequently misses things that would be important. Also if someone is planning to steal from the doorstep or break-in, they use WiFi jammers that block any HomeKit/cloud recordings, making local SD storage a valuable backup.

I thought WiFi would frequency cut out, as our previous camera had a much bigger arial and frequently lost signal. However surprising the signal has been pretty solid.

Unfortunately after about 5 days of use, both cameras, about 16 hours apart, just locked up.

Not only did they go offline, they also stopped recording to the SD card. I’m hoping they’ll be a firmware fix for this. I anticipated WiFi failing now and again, but I would not expect the cameras failing entirely including local recordings so soon. They were fine after a reboot, but that isn’t always easy to do remotely.

FYI, I tested the local SD still recorded when it loses its wireless signal, by blocking the camera at the router end for 30 minutes to see what happened. It still recorded to the SD for the entire time. So it wasn’t just a case of loosing WiFi, it conked out completely.

Other than this, I pretty much love them, so it’s a shame.

Anyone else experience this?

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In my opinion, you have problems not with the camera but with the router. My camera has never lost its WiFi connection the whole time.
And a big request, do not create the same topic in several sections, I see the same one in another section.

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My camera started doing that too. The router is OK and the power supply as well.

It had been solid for a while now, then the last 2 days it’s been locking up again. First time at exactly midnight, most other times it’s been shortly after midnight

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So I’ve been running the camera on the firmware update now for 9 days. It seems to have stopped the offline/locking up issue completely. I haven’t had to reboot them at all. So I’m really pleased. Thank you developers.

So I’ll be keeping the cameras.

It was very frustrating that I was given all sorts of conflicting advice. Aqara even suggested that I return both my cameras as they suspected there was a failure in the power module (they confirmed the power module they’re talking about is on the camera and not the power supply). That would have been quite a task, as they’re both high up walls and require borrowing a ladder to both retrieve them and put replacements back when the arrived several days later. I held off, as the same thing was happening to both cameras, it similar times I felt it was a software issue and wanted to try a few other things first such as replacing the USB C cable.

Turns out the developers were aware of the issue and were writing a fix. That should have been communicated to the technical team. If I knew they were working on it, I would have just waited for the firmware update.