Hi everyone,
Just wanted to check if anyone else is experiencing this or has a fix.
My G100 camera received the latest firmware update (v4.3.7_0006). I went ahead with the update — it downloaded and installed fine, reached 100%, and the camera showed “restarting.” But after that, it went offline and now it’s just stuck with a flashing yellow light.
Here’s what I’ve tried so far:
• Held the reset button for 10 seconds – it flashes purple briefly but then nothing
• Removed the camera from the Aqara app and from Apple HomeKit
• Restarted my router
• Removed the SD card and tried power cycling
• Pressed the reset button 10 times quickly (saw this tip online)
None of these steps worked — the camera just keeps flashing yellow and doesn’t show up in the app anymore.
Would really appreciate any help or advice if someone has managed to fix this. Or if anyone from Aqara support is reading this, is there a way to manually recover or re-flash the firmware?
Thanks in advance!
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@alexpoon2626 Hi there,
Thanks for reaching out and sharing your experience with the G100 camera update. It sounds like you’ve already tried a comprehensive set of troubleshooting steps. Unfortunately, the specific issue you’re encountering with the G100 camera’s flashing yellow light post-update isn’t directly covered in the reference materials I have.
Given the situation, I recommend getting in touch with Aqara’s Customer Service for more specialized assistance. They’ll be able to guide you through potential solutions, including any manual recovery or re-flashing options that might be available. You can reach them efficiently through the Aqara Home App by navigating to Profile > Help & Feedback > Customer Service, or by scanning the QR code:
If you don’t have an Aqara Home account, you can click here to create a ticket.
I apologize for any inconvenience this has caused and hope a solution is found swiftly. Please keep us updated on how it goes, as your experience might help others facing similar issues. Good luck, and feel free to share any further insights or questions!
Warm regards!
