G100 kept go offline

I got a g100 installed, but it kept go offline for some reasons. Is that might be caused by 2.4g signal not stable? I got one aqara doorbell which is pretty much same distance from router - it works well, never go offline, but that one supports 5g signal.

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

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