G2H Pro camera often fails to create secure connection

Aqara Products
,
1

The camera on my G2H Pro quite often fails to create a secure connection.

Anyone come across this before and have any tips to stop/reduce these occurrences?

2

@rustymuppet It sounds like you’re experiencing some connectivity issues with your G2H Pro camera. Let’s see if we can help troubleshoot this together.

Based on the reference information, here are a few suggestions that might address the connectivity problems:

  1. Wi-Fi Network: Make sure your camera is connected to a 2.4 GHz Wi-Fi network. Sometimes, connectivity issues arise if the network isn’t stable or if the camera is too far from the router.

  2. SSID and Password: Check if your Wi-Fi name (SSID) or password contains any special characters such as @, #, %, etc. These can sometimes cause connection failures. Try using a simple character set.

  3. Router Settings: Ensure that your router doesn’t have settings like Wi-Fi anti-squatter or AP isolation enabled, as these can prevent the camera from connecting to the internet.

  4. Placement: Avoid placing the camera in the physical center of a Wi-Fi mesh network, as this might disrupt the signal and lead to frequent disconnections.

  5. Indicator Light: Monitor the camera’s indicator light for any clues on its status. For instance, a steady blue light indicates a successful Wi-Fi connection, whereas a slowly blinking blue light means it might be in the process of connecting or has lost connection.

If these steps don’t resolve the issue, it might be helpful to restart the camera and try reconnecting it to the network. Community members, feel free to jump in with any other tips that have worked for you! :blush:

3
  1. Try adjusting the channel of the wireless router to avoid interfering frequency bands
  2. Do you have many Zigbee devices at home? Zigbee devices use the same 2.4GHz frequency band as G2H Pro, which can exacerbate interference. Adjusting the installation position of G2H Pro to observe if it is effective
  3. If the above solution is invalid, please provide the brand and model of the router to us if there are any WiFi compatibility issues