G3 Camera connection issues

General
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1

I’ve recently installed and successfully integrated an Aqara M3 hub and G5 Pro camera with my 2.4GHz Wi-Fi network and Apple HomeKit setup. Everything is operating on the same channel, including my HomePod and iPhone.

However, I’m encountering major issues with two G3 cameras:

• Camera #1 will not connect to the Aqara app despite multiple pairing attempts.

• Camera #2 has connected to the Aqara app, but refuses to link with Apple HomeKit.

To simplify the setup and avoid interference:

• My network is running on the 2.4GHz channel only.

• I’ve disabled 5GHz and WPA security settings temporarily.

• I’m using a TP-Link BE9300 router, and have confirmed Bluetooth and HomeKit configurations are correct.

Despite these efforts, neither camera is functioning as expected. I’m concerned this may be a hardware defect affecting one or both units. Or being an older camera maybe some router settings may need to change?

Could you please advise whether these symptoms might indicate a fault, and let me know what steps I should take next? I’d appreciate any guidance or advanced diagnostics and support anyone can offer.

2

Hello @ryanwarnes
Please tell me what Region you use in the Aqara home application, the camera that does not connect with the application for the same region that you use? Please record a video or attach screenshots of the error that you encounter at the connection stage.

3

Hi Raman, thanks for reaching out. I know it’s something simple, but I am really scratching my head with this one. I have done a reset on the device, turned everything off/on, used my iPhone with no VPN or cellular connection (Wi-Fi only), checked that it is connected to the correct Wi-Fi IoT 2.4 channel (as per image), and I constantly get a 10015 (device times out) notification. I have also turned off all other Wi-Fi channels and enabled AP isolation. I am in Australia and using the Australian version of the app, and all devices and the app are updated with the latest firmware. Here is an image of my router showing the current devices connected to it, with the M3 hub hardwired to the router. I am also doing this with all devices in the same room, router including. Not sure what is stopping it from connecting.

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