G3 saying that i need to remove accessory from the app but I am not removing any or doing anything. Annoying thing is that it happens at dawn?
Already on latest software and already tried restart/power cycle.
@edutan It sounds like you’re encountering a persistent issue with your Camera Hub G3, where it prompts you to remove an accessory from the app without any action on your part, especially at dawn. Given that you’ve already updated to the latest software and attempted a restart and power cycle, this can indeed be quite frustrating.
Unfortunately, the reference information does not specifically address this particular issue with the G3. However, I recommend checking your Aqara app settings to ensure there are no automations or schedules that might trigger such behavior at specific times. Additionally, you could try resetting the camera to its factory settings as a more drastic measure, though please note that this will erase all data and settings associated with the device.
For more detailed assistance, it might be beneficial to reach out to Aqara’s customer support for further guidance. Please contact the Customer Service Team by the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below for more efficient support:
If you do not have an Aqara Home account, you can also click here to create a ticket.
Thank you for your patience, and I hope a resolution is found soon!
It appears that you have enabled the accident removal protection function for the G3 on the device settings page. You can’t reset the bound devices physically once this function is enabled. You need to check if somebody reset any of your Aqara devices, or if any devices’ reset button was stuck