I have set up my G3 sensor with my Google Home, however I cannot see the video feed of the G3 sensor on my google home app. How can I get this video to work?
I have tried to connecting and resetting it but no success.
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@spiroszygouras It sounds like you’re having some trouble with your G3 Camera Hub’s integration with Google Home. While the reference information doesn’t directly address Google Home, there are some steps you might consider based on similar troubleshooting for other integrations like Alexa:
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Check the App Version: Ensure that both your Google Home app and the Aqara Home app are updated to their latest versions. Sometimes, updates can resolve connectivity issues.
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Internet Connection: Verify that both your phone and the camera are connected to a stable internet connection. A weak Wi-Fi signal could cause difficulties in streaming the video.
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Camera Settings: Make sure that the settings on your G3 Camera are correctly configured for integration. This might include checking any permissions or settings that enable streaming to other devices.
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Re-link the Camera: Try unlinking your G3 Camera from Google Home and then linking it again. This can help refresh the connection between the devices.
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Firmware Updates: Ensure your G3 Camera has the latest firmware installed. You can check Aqara’s website or the app for any available updates.
If these steps do not resolve the issue, I recommend reaching out to Aqara’s customer support for further assistance. They can provide more detailed help specific to Google Home integrations. Please keep us updated on your progress or if you find a solution, as it can help others in the community facing similar issues!
@spiroszygouras I’m sorry to hear you’re having trouble with the G3’s video feed not showing up on the Google Home app. After checking our reference information, we don’t have specific troubleshooting steps for this integration. You might want to try ensuring both the G3 and your Google Home device are on a stable network, updating the Google Home app and the G3’s firmware, or re-linking the device in the Google Home app. If the issue persists, feel free to share more details here—other community members might have insights. For further help, you can contact our customer service through the Aqara Home App (Profile>Help&Feedback>Customer Service) for personalized support.
@spiroszygouras Sorry, the current reference information doesn’t cover issues related to the G3 sensor’s video feed on the Google Home app. You could try reaching out to the community to see if other users have shared solutions for similar problems. If you have specific improvement suggestions, please submit feedback through the customer service channel. Let’s hope we can figure out a way to get this working soon!
@spiroszygouras I’m sorry to hear you’re having trouble getting the G3’s video feed to show up in the Google Home app. Currently, the reference information available doesn’t cover specific troubleshooting steps for this scenario.
If you’ve already tried reconnecting and resetting without success, maybe other community members have encountered similar issues and can share their solutions—feel free to keep the thread active to see if anyone has tips!
If you’d like to provide feedback or need further assistance, you can contact the Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by scanning the QR code:
Hope you get this sorted soon!