Hi all. Bit of an odd one.
I turned the volume down on my chime one evening when we were expecting a delivery and didn’t want to wake our baby. Since then the volume is stuck at 0 and no matter how many times I try to change it, it won’t save.
I’ve restarted the device, quit the app, everything except a hard reset. Anyone have any idea what I can do?
@stuartcrew Hello! It seems like you’re facing a bit of a challenge with your G4 Chime’s volume settings. Based on the reference information I have, there’s no direct mention of a solution for the volume issue you’re experiencing. However, a couple of general troubleshooting steps could potentially help:
Check Device Settings: Make sure the “Do Not Disturb” mode isn’t enabled in the device settings. Sometimes, these modes can affect the chime’s behavior.
Power Cycle: You’ve mentioned restarting the device, but you might want to try a complete power cycle. This involves unplugging the chime from its power source and plugging it back in after a few minutes.
Factory Reset: If all else fails, performing a factory reset could help resolve the issue. For the G4 chime, a reset involves pressing the reset button on the chime for 10 seconds, which resets the network settings and unbinds the device.
If these steps don’t resolve the issue, it might be worthwhile to perform a hard reset as a last resort. However, ensure you’re prepared to set up the chime again from scratch if you do so. Feel free to share any updates or further questions you might have. The community and I are here to help!
@stuartcrew Hi there! Sorry to hear about the volume issue with your G4 chime—it sounds frustrating. While the reference information doesn’t specifically cover a “stuck volume at 0” scenario, there are a few steps you could try based on general troubleshooting for the chime.
Since you haven’t done a hard reset yet, you might consider a factory reset of the chime. According to the guidelines, pressing the reset button on the chime 10 times quickly restores factory settings . This could help reset any glitches in the settings.
If that doesn’t work, feel free to share if you notice any indicator light changes or other behaviors—maybe the community has encountered similar issues! If the problem persists, reaching out to Aqara customer service (via the app or feedback link) might be the best next step for personalized support.
Hope this helps, and let us know how it goes!
@stuartcrew Hi there, sorry to hear about the volume issue with your G4 Chime—it sounds really frustrating, especially when you need it to work properly! Since you’ve already tried restarting the device and the app, you might want to consider a factory reset as a next step. For the G4 Chime, restoring factory settings can be done by pressing the reset button 10 times quickly .
If that still doesn’t resolve the volume problem, it might be best to reach out to Aqara customer service for further support. They can help dig into the issue more deeply.
Hope this helps, and feel free to update the community if you find a solution—others might benefit from your experience! 
@stuartcrew Sorry to hear about the volume issue with your G4 chime! It sounds like you’ve already tried some practical steps like restarting the device and quitting the app. Unfortunately, the reference information doesn’t cover this specific scenario of the volume being stuck at 0 and not saving changes. Maybe other community members have encountered similar situations and can share their experiences—feel free to keep the thread active to see if anyone has insights.
If you need more targeted help, you can reach out to the Customer Service Team efficiently through the Aqara Home App (Profile>Help&Feedback>Customer Service). Hope you get it sorted soon!