My G4 video doorbell has stopped showing video and chiming.
The doorbell signal is Very Good, WiFi strength is 71% in P2P mode.
Items when adjusting settings are being logged, e.g. turning off tamper alarm (alarm still works!)
I have restarted , reset and added again, but the same error appears
When trying to view the app shows the following:
Ready to connect
Build a secure connection….
Ready to start playing ….
Build a secure connection
*Ready to start playing … *
Network connection failed, please try again
Given it was working and suddenly stopped I’m at a loss what to do
I’m sorry for the unpleasant user experience this product has caused you. If possible, please provide me with a video or picture of the installation location of your doorbell and indoor chime to determine if it exceeds their allowed connection distance. Most users say that in their installation environment, only by bringing the distance between the doorbell and chime closer to 2 meters or less can there be a good connection effect. This is because the WiFi signal of chime relay is relatively fragile and easily interfered with. If bringing chime closer to the doorbell still cannot solve the problem, it is due to other reasons, and further information be needed to analysis.
It’s about one metre away on the inside of the door with no obstructions. Just on the inside of the door. As I said signal strength is stated as very good in the app. As is wifi, at 71% strength. It was working fine.
I’m having the exact same problem. Started from 1st July 2025. Tried everything like restarting chime, routers, disconnecting power. So annoying and needs investigsting
any Idea when new doorbell model will come to Europe?
