My G4 video doorbell has stopped showing video and chiming.
The doorbell signal is Very Good, WiFi strength is 71% in P2P mode.
Items when adjusting settings are being logged, e.g. turning off tamper alarm (alarm still works!)
I have restarted , reset and added again, but the same error appears
When trying to view the app shows the following: Ready to connect Build a secure connection…. Ready to start playing …. Build a secure connection
*Ready to start playing … * Network connection failed, please try again
Given it was working and suddenly stopped I’m at a loss what to do
I’m sorry for the unpleasant user experience this product has caused you. If possible, please provide me with a video or picture of the installation location of your doorbell and indoor chime to determine if it exceeds their allowed connection distance. Most users say that in their installation environment, only by bringing the distance between the doorbell and chime closer to 2 meters or less can there be a good connection effect. This is because the WiFi signal of chime relay is relatively fragile and easily interfered with. If bringing chime closer to the doorbell still cannot solve the problem, it is due to other reasons, and further information be needed to analysis.
It’s about one metre away on the inside of the door with no obstructions. Just on the inside of the door. As I said signal strength is stated as very good in the app. As is wifi, at 71% strength. It was working fine.
I’m having the exact same problem. Started from 1st July 2025. Tried everything like restarting chime, routers, disconnecting power. So annoying and needs investigsting
Also having the same problems here. And one with any solutions.? seem to be very unstable, as it was fixed a couple of weeks ago. I don’t know what did it. (resetting et cetera) but now it’s not connecting again. I also there’s an update queued up and I’ve been running the update but it’s still showing up as not updated.
Same here, started on 19/12/25
The camera still record events to the sdcard and slowly backups to NAS, but love streaming and doorbell chime notifications are gone. The device reset doesn’t help.
G4 Doorbell – ‘Network Connection Failed’ – Still broken, no fix from Aqara
I am adding my experience to this thread because this issue is clearly widespread and Aqara needs to take it seriously.
My G4 doorbell is completely non-functional as a video doorbell. Every single attempt to view live video fails with the same loop:
• Ready to connect
• Build a secure connection…
• Ready to start playing…
• Network connection failed, please try again
I have already completed every available troubleshooting step — please do not suggest these as responses:
• Full factory reset of both the doorbell and indoor chime
• Removed and re-added both devices from the Aqara app and Apple Home app
• Power-cycled the chime
• Doorbell and chime confirmed within 40cm of each other with no obstructions
• Wi-Fi signal (only 2.4 Hz) strength confirmed at 65%
• All firmware updates checked and applied
Nothing has worked. This is not an installation issue or a user error.
This thread and others make it abundantly clear that this is a known, widespread fault affecting dozens of G4 users, almost certainly caused by a firmware update or degradation in Aqara’s cloud/P2P relay infrastructure since mid-2025. The fact that it is still unresolved months later is simply not acceptable for a product at this price point.
@Aqara_PM_Donie — I am formally asking for a clear and public response to the following:
Does Aqara acknowledge this as a known fault affecting multiple devices?
Is there an active fix in development, and if so, when will it be released?
What is Aqara offering affected customers — replacements or refunds — while we wait?
This community deserves a proper answer, not silence. I have raised a formal support ticket and will be pursuing this through consumer protection channels if I do not receive a satisfactory resolution. I will also be leaving reviews to make other buyers aware of this ongoing issue.
Happy to share logs or any additional diagnostic information if it genuinely helps progress a fix.
I’m also experiencing the same issue today, does anyone know how to fix? I upgraded to the latest firmware and after that I can’t see the stream anymore. It was working great before, I’ve done everything, reset power cycle and so on.
