My G4 is no longer connecting via the app. It’s not streaming or recording, however the chime works. There is strong signal and it’s connected to my 2.4ghz network. I’ve rebooted and restarted many times but it doesn’t work. The lights are solid blue. It also seems my firmware(Your firmware is up to date. Current firmware version:4.0.6_0024.0072) is outdated even though it shows up to date. Help please.
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@ragarber I’m sorry to hear about the connection troubles with your G4 doorbell—let’s try to troubleshoot this step by step!
First, even with a strong signal, the distance between the doorbell and Chime Repeater might be a factor. Ensure they’re within 5 meters of each other to avoid potential communication gaps .
Since rebooting didn’t help, let’s try a deeper power cycle: Unplug the doorbell’s power source, wait 30 seconds, then reconnect. After powering back on, press the doorbell button to see if the chime rings—this can help re-establish app communication .
Firmware could also be a culprit. Even if the app says “up to date,” double-check in the Aqara Home App under the device’s settings > “Firmware Update” to ensure it’s truly on the latest version. Outdated firmware can cause app connectivity issues, so manually triggering an update check here is worth a shot .
If the above steps still don’t resolve it, consider a factory reset of the doorbell and Chime Repeater (follow the user manual for instructions). This can clear any lingering configuration glitches .
Let me know if these steps help, or if you need further clarification! If the issue persists, Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.