G400 Doorbell Calling - No Video & Audio Issue

Aqara Products
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1

Hi. I’ve set up the doorbell and it’s working fine in the Aqara app and HomeKit apart from two issues with the Doorbell Calling feature. When the doorbell rings and I answer it on my phone, I get no video. I can hear them but they can’t hear me.

If I go directly in to the app or HomeKit, video and two way audio doesn’t work.

Any help appreciated, thanks.

2

Hi Stumpy, couple quick questions.
If you go to settings app on your iPhone and check the Aqara app and Home app settings.

Do your have granted microphone, Bluetooth, camera, etc access for the Aqara app and Apple Home app?

Did you give Apple Home access to read the Aqara app data?

Also, another big thing to confirm, the power supply/transformer you are using for the G400. Please post picture or specs in reply.

Thanks!

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3

Hi. Thanks for your reply. I’ve just noticed a typo with my original post but it won’t let me edit it. It should’ve said that within HomeKit and the Aqara app directly, audio and video works absolutely fine both ways.

What I have found out is if my phone is unlocked and I answer the doorbell, it takes me straight to a video call and that works fine. If my phone is locked and I answer the doorbell it takes me to audio only and then I have to do the more option and then choose open in Aqara app. It then works fine.

Ridiculous way of doing it. I don’t understand why it won’t go straight to the video call from when my phone is locked and I answer it?

And regarding everything else, all permissions are set okay as proven by it works fine in HomeKit. And the power supply is a ring one which has worked fine with all of my previous Aqara and Ring doorbells and it’s fine with this one as well.

Thanks again.

4

that is a limitation of Apple actually I believe, since I have experienced the same too

5

Just to confirm, if your iPhone is locked and somebody rings your doorbell, you do get the doorbell calling function but when you answer it is audio only? And if your phone is unlocked, and somebody rings, and you answer, it goes straight into the full video mode? Thanks again.