G400 Vertical Lines

Hi all,

This is a screenshot from the Aqara app, it’s the same on Apple Home. I’ve zoomed in and cropped this part, but it’s the same across the whole image.

I have it connected via PoE into a UniFi switch.

Never seen this before on a CCTV camera, can’t imagine its interference?

It’s not a massive a problem, but it’s noticeable.

I had this running firmware 1.2.1 and today updated to 1.3.0 and the issue is still there.

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Hi Jim, what region are you in? I’m in US and my G400 received this firmware update the other day.

Please see firmware release notes.

I believe they role it out in waves. Sound like this aligns with what you are describing?

Thanks

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Just realised I noted the algorithm firmware version

I’m in the UK on I assume Europe.

Current firmware version:4.5.20_0022

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New firmware usually rolls out in waves rather than to everybody all at once, it may take a day or two to get around to you. I’m in the UK and still on 4.5.20_0022 too.

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I got mine at least 5 days after people posting received it. Just hang tight. Also, I just go to the camera, settings, firmware. A lot of time I see it there faster than going to the app main section - firmware. Thanks

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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!