Hello, my video clips from my G400 dont appear in playback until i open the doorbell settings. Pretty sure its a bug in the aqara app
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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
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Welcome to the forum!!!
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The fact that the clips appear only after opening Doorbell Settings makes this look more like a playback index or UI refresh problem than a recording failure. Before changing settings, I would trigger one test event, note the exact time, check whether its notification arrives immediately, and compare the Playback list before and after opening the settings page. Including the Aqara Home app version, phone OS, G400 firmware, and whether the same delay occurs on another phone would make the support ticket much easier to act on.
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Hello, @Aqara_PM_Donie.
Yes, I can confirm that this issue exists.
Android, App 6.4.1.
G400 4.5.20_0030.
Region: Europe.
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