I have reset my g410 door bell numerous times, I even unplugged power and just using batteries to power it. I followed the instructions to hit the reset button for 10 secons on the external unit. Then pressing the reset button 10 times on the chime. I reconnnect and the chime can connect to my 2.4Ghz only SSID just fine. The external unit still blinks blue and will not connect to show video. It worked for about a month without any issues. Then just stopped working.
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Hello, welcome to the forum. Please contact support to analyze the problem.
Hello @Aqara_PM_Donie, can you give me some quick advice?
Ok thank you for asking support. The website stated to start with the forum. Is there a email or support number I should call instead?
The support service works only by email. The address is support@aqara.com.
Wait until tomorrow, maybe they will give you prompt advice on the forum. I just don’t have this call, so I can’t tell you anything.
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!