According to the manual to reset the G410 doorbell unit the reset button should be pressed for 10 seconds until the button lights up. I’ve tried this a number of times now even pressing it for 30 seconds but the button doesn’t light up.
Has it reset??? Anyone one else found this issue?
I’m resetting to get it working in the app because I can get it to the Aqara and HK apps but keep getting network connection error message with no image. Resetting the chime hub works without issue.
Please use the screen recording on your phone to take a video of the doorbell not being able to be connected for me. Also, is the doorbell powered by a battery or an external power source? If it is an external power supply, please provide the power specifications (such as AC 24V). Have you never successfully connected the doorbell video in the app? or have you occasionally been unable to connect? There may be multiple reasons. Please remove the doorbell and bring it closer to the indoor Chime, and then try to connect again. When pressing the doorbell button, can the indoor Chime make a ringing sound? Please provide these information for me to analyze the cause of the problem.
@glider It’s definitely frustrating when the reset process doesn’t go as expected—let’s break this down step by step.
First, let’s check the power source. If your G410 doorbell uses batteries, ensure they’re alkaline and properly installed (try replacing them with fresh ones, and wait 1 minute before reinserting) . If it’s powered externally, verify the transformer is working and wires are secure . Power issues can sometimes prevent the LED from lighting up during reset.
For the reset itself: Even if the LED doesn’t light, a 10-second press on the reset button may still complete the process. After resetting, try re-adding the doorbell to the app to confirm if it’s successfully reset.
Regarding the network connection error: Ensure the doorbell is within 5 meters of the chime (with no more than one wall between them) . Also, confirm it’s connected to a 2.4 GHz Wi-Fi network (5 GHz isn’t supported) and avoid special characters in the Wi-Fi name/password .
If these steps don’t resolve the issue, reaching out to Aqara customer service for further support would be a good next step.