G410 Doorbell videofeed and chime not working

Since last week, I have a massive breakdown in G410 functionality.

On Wednesday, my router needed a power flip. Since that moment:

  • The the live video feed would not load in the Aqara & Apple home app. At this point in time the chime worked, as well as notifications in the Aqara and Apple Home apps
  • Since yesterday, nothing happens anymore when pressing the doorbell: no notifications or chime (both the chimebox and the house’ built-in chime

My doorbell is:

  • hardwired
  • connected with Apple Homekit
  • connected with Homeassitant via matter
  • firmware: 4.5.20_0052.0090 → I see an update to 4.5.20_0052.0108. Installing says succesful, but then restarting the app, the firmware is still the old one.
  • My chimebox is 1 meter (3 feet) from the doorbell

Anybody ever ran into this?

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

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