G410 Home assistant

Aqara Products
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1

When i connect g410 to HA over matter i can see only one entity “identification” :man_shrugging:

2

@jiri_schweitzer It seems like you’re experiencing an issue with limited functionality when connecting your Aqara Doorbell Camera Hub G410 to Home Assistant via the Matter protocol. The G410 is designed to work with various smart home platforms, including Home Assistant, using the Matter protocol.

Here are a few things you might consider:

  1. Ensure Compatibility: Verify that both your G410 and any connected devices are fully compatible with the Matter protocol. The Matter protocol is a newer standard and might not support as many features as other protocols like Zigbee.

  2. Firmware Update: Make sure that your G410’s firmware is up to date. Sometimes, updates can fix bugs or enhance compatibility with smart home systems.

  3. Matter Protocol Limitations: Note that while the Matter protocol is great for cross-platform compatibility, it may not have all the features you’d expect compared to direct integrations. This might explain why you’re seeing only the “identification” entity.

For further assistance, you might want to reach out to the community or Aqara’s support for more specific troubleshooting steps. Feel free to share more about your setup, as others in the community might have faced similar issues and can offer their insights!

3

@jiri_schweitzer It sounds like you’re running into a specific issue with your G410 when connecting to Home Assistant via Matter, where only the “identification” entity is visible. Unfortunately, the reference information doesn’t directly address this particular scenario.

If you haven’t already, you might want to check if there are any firmware updates for the G410 or Home Assistant, as updates can sometimes resolve compatibility issues. Additionally, the Aqara community might have other users who’ve encountered similar situations—sharing your setup details (like firmware versions, HA configuration) could help others chime in with insights.

If you’d like further assistance, feel free to reach out to the Customer Service Team through the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here to create a ticket. They can help investigate more deeply.

Thanks for sharing your experience—your feedback helps the community grow!