G410 lag issues

Aqara Products
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1

Hello all,

I’ve seen this covered a few times across the internet with no hard fixes so I come here to see if anyone else has overcome this issue.

Since I bought this device the feed starts smooth but over the coming hours the feed starts to lag horrendously until the resulting recording or live stream is not worth using and then will suddenly become lag free for a short period before going through the same process. It’s the only Aqara device that does this, none of my G100 cameras lag at all.

My testing so far compromises:

  1. I have hard wired my doorbell to a sufficient power supply,
  2. I have separated my WiFi to 2.4 and 5 bandwidth and tested on both.
  3. I have disconnected all over devices on the 2.4 bandwidth.
  4. I have moved the chime to every possible location in the hallway including directly the back of the doorbell 1 inch away until it no longer sticks to any surface. All lags eventually.
  5. Made sure ports are open.

All this and the device eventually lags. Again it’s the only device that does it. The G3 even has a smooth feed when the G410 doesn’t. I am at my wits end with it now.

Has anyone else anymore suggestions before I give up on the device?

Thanks in advance

6 Likes
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Thank you for sharing your detailed information.

What firmware is on your G410?

Could you please send a video to show the lag issue?

1 Like
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Any advice anyone?

6

Hi @Bootneck
I had a similar situation with G410 and G5, resetting to factory settings and re-adding to the application helped me. The problem was solved, now it works without lags.

8

I have tried the suggestions and gave it a good chance over the past month and unfortunately the problem still exists but only with the Dorca’s. All other cams 3x G100 1x G3 and 1x G5 Pro do not have this issue.

I have exhausted all available options now and the only thing that works is restarting the device once or twice a day. Please can your bug team put in an automatic daily restart at a selected time like 2am or look to fix the bug. Thankyou

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what signal does the aqara app show for the g410? what wifi are you connecting too? If you have hard wired could you test the rtsp feed and see if that lags too?