G410 occasionally having connection issues

Aqara Products
1

Hi everyone,

I’ve been using my Aqara G410 with Apple Home and overall it’s been working well, but occasionally I have issues connecting to the live camera feed.

Sometimes it loads straight away, while other times it takes quite a while or fails to connect before working again later.

Has anyone else experienced this with the G410? If so, was there anything you changed in your Wi-Fi, Aqara Home or Apple Home setup that made the connection more reliable?

Thanks!

2

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!