For the cost of this camera, does it feel like it’s not fully functioning?
Face / Vehicle management and automations does not work. Motion and AI Detection is infrequent and also way too often at the same time. Standard features (on other systems) now cost with their paywall subscription.
My app and device are on the latest version/firmware. Support keeps saying that it will get address in next firmware but it doesn’t.
My $45 Tapo camera out performs this Aqara one. I am really disappointed in all of Aqara cameras that I have including G4 Doorbell, G100 and G5 Pro.
I think I am just going to return. What gives?
3 Likes
@cgame2004 I’m sorry to hear about your experience with the Aqara G5 Pro and other cameras. Based on the reference information, the G5 Pro Camera Hub does support some advanced features like AI facial recognition and Visual AI, which should ideally enhance its functionality. However, it seems like there might be a discrepancy between the expected and actual performance.
For issues related to face/vehicle management and motion/AI detection, it’s crucial to ensure that the installation height and angle are optimal, as recommended for AI detection improvements. The camera should be installed at a height of 3 meters or below, with the lens tilted downwards at a 30° angle. Additionally, keeping the firmware updated is important, although you mentioned that you are already on the latest version.
Regarding the subscription model, it’s unfortunate that standard features are behind a paywall, which can be a downside compared to other systems.
Given your frustrations and the ongoing issues, it might be helpful to reach out directly to Aqara’s support once more. Sometimes, persistent issues require a more tailored troubleshooting approach or replacement if the product is faulty.
For further assistance, you can contact the Customer Service Team through the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below, which might provide more efficient support:
If you don’t have an Aqara Home account, please click here to create a ticket.
I hope this helps, and I encourage you to share any updates or further insights with the community, as it could benefit other users experiencing similar issues.
2 Likes
Yeah… the height and angle are correct. Firmware is up to date.
@cgame2004 I’m sorry to hear that you’re still encountering issues despite having the correct setup and up-to-date firmware for your Aqara G5 Pro. It sounds like you’ve taken all the right steps to ensure optimal performance, yet the problems persist. This can indeed be frustrating. While it seems like you’ve done everything on your end, it might be beneficial to reach out again to Aqara’s Customer Service for more personalized assistance. You can contact them through the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code:
If you don’t have an Aqara Home account, please click here to create a ticket. Your feedback is valuable, and sharing your experience can help improve the product and assist others facing similar challenges.
