Gateway error 502

rathanrajshetty · July 3, 2026, 7:28pm

Yeah I even reinstalled app and still getting 502

pmp350 · July 3, 2026, 7:35pm

My system in Florida is slowly coming back.

scsawall · July 3, 2026, 7:39pm

New user in TX. Same problem getting through on occasion

bran_morgan722 · July 3, 2026, 7:47pm

Also out

mindful182 · July 3, 2026, 8:35pm

Same issue continuing in So Cal.

spm1732 · July 3, 2026, 8:44pm

Really bad timing. Girlfriend is frustrated with most smarthome products and after some research, and a friends recommendation, went with aqara. We installed, but didn’t use it for months, came back today to move it to a different wifi network, and spent the better part of a day to figure out it’s probably an aqara issue.

Need a network status page, or I imagine we’ll be returning the system. I picked up an aqara smartlock to replace the kwikset aura reach, which is trash, but at least I could reach their servers.

ken_k · July 3, 2026, 8:48pm

I’m having the same issues here. I’m in Texas.

nikrib · July 3, 2026, 9:05pm

I was trying to login for an hour just to get in here to chat! I don’t know what’s going on with the Systems.

nikrib · July 3, 2026, 9:07pm

The odd thing is it’s working just fine on my Apple Smart Home interface!

furzanha · July 3, 2026, 9:19pm

I am having this issue all day.

bbw4452 · July 3, 2026, 9:25pm

Been having the exact same issue

jae113 · July 3, 2026, 9:28pm

I’ve been experiencing this issue for 7 hours here in Texas. I’m receiving notifications, but the live feed and message center won’t load, preventing me from checking on anything. This is a terrible time to experience this problem in the U.S., especially since many people are traveling for the July 4th holiday. I’ve had Aqara for 8 months, and this is my third issue. I’m not sure if I made the right decision by switching to Aqara.

iPhil · July 3, 2026, 9:29pm

Same here in Knoxville, TN.

spm1732 · July 3, 2026, 9:32pm

If they were a serious company, they would have a network status page, and provide updates as to what is going on so as to not waste their customers time trying to fix something which is aqara’s problem.

spm1732 · July 3, 2026, 9:33pm

Hmmm. Might be returning my smartlock. I don’t want something that works some of the time.

Perigee · July 3, 2026, 9:36pm

New Aqara customer in TX here, I just installed a U400 today and am unable to complete setup or even add it to my account because the app is constantly throwing “Request failed: bad gateway (502)”, “Network -3840”, and “Unknown mistake. Please try later” errors. Maybe 15% of the time, a request will get through, only for the next one to fail. Feels like a cloud network infrastructure outage, at least a partial one.

This is really not the onboarding experience I was hoping for and not a great look for the company. I understand that things like this happen (I work in IT myself) but I hope this is not a common occurrence.

Also agree with other posters’ calls for a service status page.

ajgarces79 · July 3, 2026, 9:44pm

Having the same issue here in AZ. I’ve had their products for a few years and this is the first time this has happened. Glad to know it’s not my doing.

casa9bark88 · July 3, 2026, 9:57pm

Still dead in the water in Colorado

trvrsxtn · July 3, 2026, 10:01pm

Same here, getting this exact message: Request failed: bad gateway (502)

pmp350 · July 3, 2026, 10:05pm

I am happy I integrated my Aqara devices with Apple Home and Home Assistant. I could see the cameras streams through Apple Home and my automations were working through Home Assistant. I guess this is a perfect example why it is nice to have local processing and not have to rely on the cloud for everything. Of course this outage is driving me a wall!!