Maybe ya’all can tell me if im missing something. I started a long journey to replace my simplisafe system with aqara hub m3, door lock U100, doorbell G4 and window/door sensors. Fore the most part I have been able to replicate the system. My current hang up is that I want the Alarm system to disarm when I unlock the door physcially from inside. I see the option within automation “In Away Mode, the lock was opened from inside or with a physical key.” However, when testing this, my system did not disarm upon unlock and the alarm went off as soon as I opened the door (which has an Aqara door/window sensor that montiors its status). Maybe I have a defective door lock? Any help or advice would be greatly appreciated.
@smapples12 It sounds like you’ve put a lot of effort into setting up your Aqara system—kudos for taking that on! Let’s troubleshoot the alarm disarming issue with your U100 door lock.
From the U100’s automation conditions, there is indeed an option: “Unlocked from inside or with a key in Away mode” . This should theoretically trigger the disarm action when you unlock from inside. Since it’s not working as expected, let’s check a few things:
- Automation Action Setup: Ensure your automation’s “THEN” clause is set to “Disarm the alarm system” (or the specific security mode you’re using). Sometimes the condition is correct, but the action might not be properly linked.
- Door Sensor Timing: If your door/window sensor triggers the alarm before the lock’s disarm command registers, the alarm could still go off. Try adjusting the automation to prioritize the lock’s disarm signal (e.g., adding a slight delay to the door sensor’s alarm trigger, if possible).
- Lock Connection: Confirm the U100 is online and connected to the Hub M3 (check in the Aqara Home app under device status). A unstable connection might delay the disarm signal.
If these steps don’t resolve it, it might help to recheck the automation setup or test with a simplified rule (e.g., “IF: Unlock from inside in Away mode → THEN: Disarm”). If issues persist, reaching out to customer support would be the next step for deeper diagnostics.
Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.
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