Help with Doorbell cam G400 error

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So I recently bought the new doorbell cam G400
I got it installed and added to Aqara app and Apple HSV as well issue I am having with Alexa . It shows the cam there but won’t live view I just keep getting this error.( see pic ) any help would be nice.

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As you can see shows ok and working in Apple.

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As you can see shows up on Aqara app as well.
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I found that a large quantity of my Aqara devices don’t integrate into Alexa properly so it I think is not rare to come across issues like this

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Then they shouldn’t advertise that they do.

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That error usually means privacy mode is enabled in the Aqara app, which blocks Alexa live view.
Turn off privacy mode and make sure the camera is shared/linked properly in Alexa, then try again.

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I do not have privacy mode enabled any were . Live view shows in Aqara app and Apple just not Alexa