Hi everyone,
I’ve recently installed a brand new Homey Pro 2023, and while it’s been a fantastic addition to my smart home setup, I’ve encountered a puzzling issue that I’m hoping the community can help me resolve.
Every few hours, the Homey web app and dev tools report my Homey Pro 2023 as “offline,” even though it’s still responsive via the mobile app on both LAN and WIFI. This is perplexing because all network connectivity tests indicate that everything is functioning correctly. For instance, I can still use the mobile app, flows work seamlessly, and pinging the Homey’s IP address returns the expected JSON response. The only hiccup seems to be with web-based access, which is frustrating as I rely on the web interface for certain configurations and monitoring.
Interestingly, my older Homey Pro 2019 doesn’t experience this issue, which makes me think it might be specific to the newer model or a recent firmware update. I’ve tried various troubleshooting steps, including switching between WIFI and LAN connections, performing factory resets, and even reinstalling the Homey firmware. However, the problem persists, which has led me to suspect it might be related to how the Homey Pro 2023 communicates with the Athom cloud services.
I’ve noticed that when the issue occurs, the Homey’s ability to connect to the Athom cloud seems to be disrupted, despite the mobile app still reporting a connection. This makes me wonder if there might be a timeout issue with the cloud keep-alive mechanism or perhaps a bug in the firmware that needs addressing.
In the meantime, I’ve found that rebooting the Homey or resetting my router temporarily resolves the issue, but it’s not a long-term solution. I’m eager to hear if anyone else has experienced this behavior and if there are any additional troubleshooting steps or workarounds I can try.
Thank you in advance for your insights and suggestions!
Best regards,
Michael