How to install for a third time

Hello. I installed the Aqara G410 doorbell on my phone. That went well. I then installed it on another phone, but it disappeared from my phone. I then deleted it and reinstalled it on my phone. That didn’t work anymore. I received a message to contact customer service because my device token is invalid. Please let me know what to do

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Hmm, i would definitely contact customer support :wink:

Maybe you tried to installl it on different servers ?
Or you turned on anti theft lock and deleted it

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Thnx DEChrisE, I did and they respond quickly. Problem is solved. :+1:

Great to hear it was solved quickly!

Perfect… so what was the reason?

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Hi DEChrisE,

The first download on my phone I didn’t know that I needed to enter my country, so it was standard USA.
Bij de second download, on the other phone, I filled it correctly.

So it was registered in 2 different countries.
And that is not possible.
Now Aqara.com reseted it and now it’s working.

By the way, I didn’t have any visitors today, according to my G410. :joy::joy:

Greetings