I bought an Aqara U300 from Facebook marketplace and it was previously setup. I installed it and when I tried to set it up, it asked for the admin passcode. I don’t have that but I have the physical keys. Is there any way to hard reset without the admin passcode?
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I think you need to contact the Aqara customer service. According to this FAQ it’s the only way when you don’t know the password.
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Support got back to me and I was able to reset.
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!