Huge Aqara watermark!?

Since today when I download a video my Aqara G4 has recorded there is a massive Aqara logo in the bottom right corner of the footage. It never had that before? And I can’t find any app setting to turn that off?

It is literally blocking part of the footage… Who thought this was a good idea!? Please remove this feature. I don’t want any Aqara branding on MY footage… It also makes downloading footage 10x slower. It now takes up to half a minute, and it used to be just 1/2 seconds.

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Thank you for sharing your feedback! I will take a note and make sure the team reads this. :writing_hand:

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@Pretor_M I’m sorry to hear about the frustration with the Aqara logo on your G4 footage and the slower download times—those are definitely noticeable and inconvenient issues.

After checking our troubleshooting resources, we don’t currently have specific information about this watermark feature or related download speed changes in our reference materials. It’s possible this is a recent update, and we appreciate you bringing it to attention.

If you’d like to share feedback or seek further assistance, please contact our Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:

for efficient support. If you don’t have an Aqara Home account, you can click here to create a ticket.

Hopefully, this gets resolved quickly—thanks for sharing your experience, as it helps the community stay informed!