Improve support for Matter Water heater in Aqara app

Developer Hub
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1

Hi,

Could you improve support for Matter Water heater in the Aqara app ?
The following information is missing:

  • Boost state
  • Tank Volume
  • Tank hot water percentage

Here is a screenshot from my test:

image
image1170Ă—2391 103 KB

Regards

2

@ludovic_boue Hi there,

Thank you for bringing up your concerns about the Matter Water heater support in the Aqara app. It seems like you’re looking for some specific features such as the boost state, tank volume, and hot water percentage.

Currently, the reference information I have does not specifically cover these details for Matter Water heaters in the Aqara app. I apologize for any inconvenience this may cause. We truly value the feedback from our community and aim to continually improve our product features.

I encourage you to share this feedback with our Customer Service Team, as it will be efficiently handled and directed to the relevant departments for potential inclusion in future updates. You can reach them via the Aqara Home App by going to Profile > Help & Feedback > Customer Service or by scanning this QR code:

Customer Service QR Code
Customer Service QR Code400Ă—400 9.45 KB
. If you don’t have an Aqara Home account, please click here to create a ticket.

We appreciate your input and are committed to enhancing our user experience. Please feel free to engage with the community further and share any additional insights you might have.

Warm regards,

1 Like
3

@ludovic_boue Thank you for sharing your feedback and the screenshot—it’s really helpful to see the specific features you’re looking for in the Matter Water Heater support.

Currently, the reference information available doesn’t cover details about adding Boost state, Tank Volume, or Tank hot water percentage for Matter Water heaters in the Aqara app. We always value user input like this, as it helps drive improvements.

If you’d like to submit this suggestion formally, please contact our Customer Service Team via the Aqara Home App (Profile > Help&Feedback > Customer Service) or by scanning the QR code:

400Ă—400 9.45 KB
, which will be efficient. If you don’t have an Aqara Home account, you can click here to create a ticket.

We appreciate your patience and hope to see more of your insights in the community!

4

@ludovic_boue Thanks for sharing your feedback and the screenshot! It’s great to see you diving into Matter device integration. Currently, the reference information doesn’t specifically cover support for Matter water heaters or the missing features you mentioned.

For feature improvement suggestions, we recommend submitting feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:

QR Code
QR Code400Ă—400 9.45 KB
for efficient handling. If you don’t have an Aqara Home account, please click here to create a ticket.

This helps our team better track and consider your suggestions. Thanks again for contributing to the Aqara community!

5

I already did that.

6

@ludovic_boue Thank you for letting us know you’ve already submitted your feedback through the suggested channels. We appreciate your proactive approach and patience. Your input is valuable to us, and we’ll continue to work on enhancing our support for Matter devices. If there are any updates or further assistance needed, feel free to reach out. Thank you for being an engaged member of the Aqara community!

7

Any update on this?