After the latest update, I have noticed that the M3 hub no longer reports status for devices over the Matter bridge to Hubitat. Hubitat can see all the devices, but when subscribing gets no status for the devices.
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@greg2 You seem to be experiencing an issue with Hub M3 not reporting device status updates over the Matter bridge to Hubitat after the latest update, even though Hubitat can still discover the devices.
A few baseline checks that often help with Matter “no status / lost connection” behavior:
- Update Hub M3 firmware to the latest version (and also make sure Hubitat is up to date).
- Confirm the bridged/end devices have stable power (low battery or intermittent power can cause flaky Matter reporting/subscriptions).
- If you recently created a new Thread network, Matter devices may drop and require reconnecting (Thread changes can break existing sessions/subscriptions).
- If you have multiple Matter controllers in the Aqara Home app, verify all hubs/controllers are on the same LAN (same SSID/VLAN; avoid isolation).
If it still doesn’t recover after those checks, it’s likely a platform-side compatibility or post-update bridge issue that needs log-based troubleshooting.
Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, Please click here to create a ticket. Sorry for the trouble.
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully. Original post link: www.aqara.com/en/support.html