Issues with the new aqara g100

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1

I bought a g100 recently, placed inside a passageway.

I have multiple issues with the camera -

  1. ⁠The camera disconnects intermittently. You can see the images. There are periodic gaps in recording even on the sd card.
  2. ⁠I don’t get any notifications from the app at all. I have been using it for a couple of days, I have yet to receive any notifications.

Things that I have tried -

  1. ⁠I changed power adapter, bought a new 1A adapter. Changed and checked with multiple power cables.
  2. ⁠I put the camera in specifically 2.4 Ghz wifi with channel - 6 and 20Mhz.
  3. ⁠I have changed the microsd card. Bought a new one to see if anything changes.
  4. ⁠Set static IP for the camera.
  5. ⁠disabled adblockers.
  6. ⁠Re-installed the aqara app.
  7. ⁠Removed and factory reset and re-pair the Camera.

What else should I do? Is my camera defective?

2

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

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